Bilingual Spanish-Speaking Virtual Medical Receptionist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary contact for patients reaching out to the clinic.

• Handle a significant volume of incoming calls in a professional and efficient manner.

• Address patient inquiries, provide necessary information, and direct concerns appropriately.

• Reduce missed calls and minimize patient wait times during peak hours.

• Schedule, reschedule, and confirm patient appointments effectively.

• Coordinate the availability of providers alongside clinic schedules.

• Ensure accurate patient data is recorded in the system.

• Assist patients with questions and requests related to appointments.

• Verify patients' insurance coverage along with their benefits.

• Conduct eligibility checks utilizing insurance portals and systems.

• Relay coverage information to patients when required.

• Ensure precise documentation of insurance details.

• Process and monitor requests for insurance prior authorization.

• Follow up with insurance companies regarding the status of authorizations.

• Maintain precise records and documentation.

• Aid in the collection and processing of patient payments.

• Support daily administrative operations and improve workflow efficiency.

• Collaborate closely with clinic staff and management to ensure seamless operations.

⛳️ Requirements

• Bilingual in Spanish and English (Required)

• Outstanding verbal and written communication skills in both languages.

• Demonstrated experience in healthcare administration, medical reception, virtual assistance, or a comparable role.

• Strong customer service skills and ability to communicate with patients effectively.

• Capability to multitask efficiently in a fast-paced setting.

• Excellent organizational skills and keen attention to detail.

• Ability to work autonomously while maintaining high productivity and professionalism.

• Openness to learn clinic-specific workflows and procedures during onboarding and training.

• Prior experience as a Virtual Assistant (Preferred)

• Background in physical therapy, occupational therapy, rehabilitation, medical clinics, or healthcare environments (Preferred)

• Experience managing high-volume inbound calls.

• Experience coordinating patient scheduling.

• Experience with verifying insurance eligibility.

• Experience handling prior authorizations.

• Experience in payment processing.

• Familiarity with Tebra EHR (Preferred)

• Experience using RingCentral (Preferred)

• Knowledge of insurance verification portals and payer websites (Preferred)

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license is available upon request to enhance client-related privacy and security.

• HIPAA & Cybersecurity Training + Certification (Provided): Gain access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to proprietary training focused on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors have the option to take U.S. holidays off based on the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be approved by your client, with paid time off being optional and only if offered by the client.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or additional hours based on your performance.