Bilingual Spanish Customer Service Representative

This is a fully remote position, open to applicants in North Dakota, +6 more states.

📋 Description

• Address customer inquiries and issues in both English and Spanish.

• Maintain and update customer records based on interactions.

• Enhance customer retention by utilizing innovative problem-solving techniques.

• Efficiently manage a high volume of customer inquiries with accuracy and promptness.

• Deliver customer service through various channels including phone, social media, live chat, email, SMS, and video platforms.

• Complete training on clients' products, including their ingredients, applications, and potential adverse effects.

• Undergo systems training on CRM and ACD tools.

• Engage in remote training sessions via Zoom.

⛳️ Requirements

• At least 2 years of customer service experience in a call center setting.

• A positive and professional attitude.

• Exceptional written and verbal communication skills in both English and Spanish.

• Minimum of a high school diploma; college education preferred.

• Proficient in diagnosing and troubleshooting issues.

• Experience in supporting consumer products and/or services.

• Consistent attendance record (100%).

• Bilingual proficiency in Spanish and English.

🏝️ Benefits

• Equipment provided.

• Paid training.

• Opportunity to work remotely.

• Internal promotion opportunities.

• Employee-focused work environment.

• Comprehensive product training.

• Systems training provided.

• Remote training conducted via Zoom.