Bilingual Security Tool Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and maintain enterprise security tools encompassing vulnerability management, DLP, EDR, web filtering, URL management, and key management.

• Register and manage configurations for vulnerability scans and coordinate requests for firewall blocking.

• Supervise security-agent version upgrades and evaluate the effects of ServiceNow patch and change initiatives.

• Administer Zscaler web filtering, which includes URL categorization, revocation, extension, and deletion based on lifecycle needs.

• Oversee database encryption efforts and cryptographic key operations within key management systems.

• Manage Proofpoint DLP, including updates to block/allow lists, email hold management, and adjustments to security policy parameters.

• Administer CrowdStrike Falcon EDR, which involves client verification, server deployment, image upgrades, endpoint management, and continuous platform administration.

• Conduct AIS verification and coordinate terminal version upgrades across managed endpoints.

• Manage ADFS certificate renewals and coordinate version upgrades for suppliers and affiliated companies.

• Prepare and submit incident reports for managed security platforms and services.

• Address technical and operational inquiries related to security tool configurations and administration.

• Engage in P1 Major Incident Management conference calls and assist in incident resolution activities.

• Adhere to established operational procedures, SLAs, change control protocols, and security compliance requirements.

• Collaborate with internal teams, vendors, and client stakeholders to resolve issues related to security tools.

• Maintain precise operational documentation, configuration records, and activity reports.

⛳️ Requirements

• Over 5 years of practical experience in security tool administration, security operations, or a related cybersecurity role.

• Extensive experience in administering CrowdStrike Falcon / EDR platforms.

• Hands-on experience with Proofpoint DLP administration and policy management.

• Solid understanding of URL lifecycle management, including categorization, revocation, expiration, and associated configuration tasks.

• Experience with AIS verification and managing terminal/endpoint versions.

• Knowledge of Key Management Systems (KMS), database encryption, and cryptographic key operations.

• Familiarity with vulnerability scanning tools and firewall rule management processes.

• Practical experience with ServiceNow change, patch, and incident management workflows.

• Strong troubleshooting, incident management, and operational problem-solving capabilities.

• Experience working within enterprise security environments, adhering to defined SLAs, compliance standards, and operational protocols.

• Knowledge of SIEM platforms and alert triage is advantageous.

• Familiarity with AWS environments and Golden Image management is preferred.

• Desirable certifications include CrowdStrike CCFA, CompTIA Security+, or ITIL Foundation.

• Japanese proficiency at JLPT N3 level or higher is preferred/required for effective communication with Japanese stakeholders.

• Strong business-level English communication skills, both written and verbal.

• Ability to work efficiently with global teams, manage multiple priorities, and participate in major incident activities as needed.

• High attention to detail, accountability, reliability, and a proactive approach to security operations.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and certifications.

• Flexible working arrangements to promote work-life balance.

• Engaging company culture with team-building activities.

• Competitive salary and performance-based bonuses.