Bilingual Renewals Specialist – English/Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Customer Analysis: Assess customer contracts and product selections related to renewals to identify optimal renewal options for clients.

• Customer Engagement: Build and sustain positive relationships with designated customers, addressing their questions, concerns, and escalations during the renewal process. Clearly communicate Sophos renewal offerings.

• Partner Relationship Management: Cultivate positive relationships with key partners, managing their inquiries, concerns, and escalations throughout the renewal process. Proactively identify and address potential obstacles in the renewal process.

• Revenue Optimization: Lead efforts to uncover opportunities for upselling, cross-selling, and expanding customer contracts during the renewal phase. Collaborate closely with the sales team to enhance revenue growth from existing customers.

• Process Improvement: Regularly assess and enhance the renewal process to streamline operations, boost efficiency, and elevate the customer experience. Identify automation prospects and utilize technological tools to optimize workflows.

• Collaboration and Communication: Work effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process. Clearly convey renewal status, risks, and opportunities to pertinent stakeholders.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is required.

• A Bachelor's degree in Business Administration, Communications, or Marketing is preferred; or demonstrated relevant experience in previous positions.

• Experience in Sales, Customer Success, or Renewal Management is preferred.

• Familiarity with Salesforce tools such as Lightning and CPQ, in addition to other tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.

• Strong attention to detail and organizational skills, ensuring precision in contract management and communications.

• Exceptional communication and interpersonal skills, with the capability to collaborate effectively with cross-functional teams and establish relationships with customers.

• A self-driven and proactive approach to tasks, with the capacity to work independently and prioritize effectively.

• Experience in the technology sector or a SaaS-based organization is highly desirable.

• Familiarity with contract management processes and legal terminology is a plus.

🏝️ Benefits

• Sophos follows a remote-first working model, making remote work the primary option for most employees, though some roles may require a hybrid approach.

• We foster an environment where innovation and creativity thrive, all while enjoying a great sense of fun and team spirit.

• Employee-led diversity and inclusion networks that create community and provide education and advocacy.

• Annual charity and fundraising initiatives, along with volunteer days, allow employees to support local communities.

• Global employee sustainability initiatives aim to minimize our environmental footprint.

• Global fitness and trivia competitions to keep our bodies and minds sharp.

• Global wellbeing days for employees to relax and recharge.

• Monthly wellbeing webinars and training sessions to support employee health and wellbeing.