Bilingual Patient Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address patient inquiries via inbound and outbound phone calls, emails, text messages, and web chats.

• Arrange patient appointments and handle any modifications or cancellations.

• Offer clear instructions before and after patient appointments.

• Follow up with patients to confirm they possess the necessary information.

• Assist with clinic operations through coordination and administrative tasks.

• Keep precise records of patient interactions.

• Manage multiple communication channels concurrently while upholding a calm, professional demeanor.

⛳️ Requirements

• Full professional proficiency in both English and Spanish, both written and spoken.

• Minimum of 1 year of experience in customer service, patient support, or a related client-facing position.

• Demonstrated experience working in a fully remote environment.

• Excellent written communication skills with a focus on grammar and clarity.

• Ability to learn and navigate various software tools and platforms comfortably.

• Reliable internet connection and a dedicated, quiet workspace at home.

• Strong organizational skills and capacity to manage multiple tasks simultaneously.

• Patient, empathetic, and consistently professional communication style.

• Must currently reside in Mexico.

• Experience with CRM systems.

• Familiarity with appointment scheduling.

• Experience with inbound and outbound phone calls, emails, text messages, and web chats.

• Additional screen and headset required.

• Must have a stable, wired internet connection.

• Applications and resumes need to be submitted in English.

• Required to complete every stage of the hiring process.

• Successful completion of a relevant background check may be necessary for shortlisted candidates.

🏝️ Benefits

• Weekly payments made in arrears.

• Laptop provided for work purposes.