Bilingual Patient Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address patient inquiries through a combination of inbound and outbound phone calls, emails, text messages, and web chats.

• Arrange patient appointments and manage any changes or cancellations effectively.

• Offer patients clear instructions before and after their appointments.

• Follow up with patients as necessary to ensure they possess all required information.

• Assist in clinic operations through coordination and administrative responsibilities.

• Keep accurate records of all interactions with patients.

• Manage multiple communication channels simultaneously while maintaining a calm, professional demeanor.

• Oversee every step of the hiring process, which includes resume evaluation, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check.

⛳️ Requirements

• Full professional proficiency in both English and Spanish, in both written and spoken forms.

• A minimum of 1 year of experience in customer service, patient support, or a comparable client-facing position.

• Demonstrated experience working in a fully remote environment.

• Excellent written communication skills, with a focus on grammar and clarity.

• Comfortable with learning and using various software tools and platforms.

• Must have a stable internet connection and a dedicated, quiet workspace at home.

• Strong organizational abilities and the capability to handle multiple tasks concurrently.

• A patient, empathetic, and consistently professional communication style.

• Must currently reside in Mexico.

• Experience with CRM systems.

• Background in scheduling appointments.

• Familiarity with inbound and outbound phone calls, emails, text messages, and web chat.

• Additional requirements include a screen, headset, and stable, wired internet connection.

• Applications and resumes should be submitted in English.

• Successful completion of a relevant background check may be necessary for shortlisted candidates.

🏝️ Benefits

• Weekly payments made in arrears.

• Laptop will be provided for work purposes.