Bilingual Patient Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats.

• Arrange patient appointments and manage any changes or cancellations.

• Supply patients with clear instructions before and after their appointments.

• Follow up with patients as necessary to ensure they have the required information.

• Assist clinic operations with coordination and administrative duties.

• Keep accurate records of all patient interactions.

• Manage multiple communication channels simultaneously while maintaining a calm, professional demeanor.

⛳️ Requirements

• Full professional proficiency in both English and Spanish, both written and spoken.

• A minimum of 1 year of experience in customer service, patient support, or a similar client-facing role.

• Demonstrated experience in a fully remote position.

• Excellent written communication skills with a focus on grammar and clarity.

• Comfortable with learning and using multiple software tools and platforms.

• A stable internet connection and a dedicated, quiet workspace at home.

• Strong organizational abilities and the capacity to juggle multiple tasks simultaneously.

• A patient, empathetic, and professional communication style at all times.

• Must currently reside in Mexico.

• Experience with CRM systems.

• Familiarity with appointment scheduling.

• Experience handling inbound and outbound phone calls, emails, text messages, and web chats.

• Access to an additional screen.

• A headset.

• A stable, wired internet connection.

• Applications and resumes must be submitted in English.

• Successful completion of any applicable background check, if required.

🏝️ Benefits

• Paid weekly in arrears.

• Laptop provided.