Bilingual Patient Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address patient inquiries through a variety of communication methods, including inbound and outbound calls, emails, text messages, and web chats.

• Coordinate and schedule patient appointments, managing any changes or cancellations as they arise.

• Deliver clear and concise pre-appointment and post-appointment instructions to patients.

• Follow up with patients to ensure they have all the necessary information.

• Assist with clinic operations through coordination and administrative tasks.

• Keep accurate records of all interactions with patients.

• Manage multiple communication channels simultaneously while maintaining a calm and professional demeanor.

• Oversee the complete hiring process, which includes resume evaluation, pre-screen questionnaires, one-way video interviews, pre-screen interviews, live interviews, and background checks.

⛳️ Requirements

• Full professional proficiency in both English and Spanish, both written and spoken.

• A minimum of 1 year of experience in customer service, patient support, or a similar client-facing position.

• Demonstrated experience working in a fully remote environment.

• Excellent written communication skills with a strong focus on grammar and clarity.

• Comfortable with learning and utilizing multiple software tools and platforms.

• A reliable internet connection and a dedicated, quiet workspace at home.

• Strong organizational abilities with the capacity to manage multiple tasks concurrently.

• A communication style that is patient, empathetic, and professional at all times.

• Must currently reside in Mexico.

• Experience with CRM systems.

• Familiarity with appointment scheduling.

• Proficient in handling inbound and outbound calls, as well as email, text messaging, and web chat communications.

• Required to have an additional screen, a headset, and a stable wired internet connection.

• Applications and resumes should be submitted in English.

• Must complete all stages of the hiring process.

• A background check may be necessary for shortlisted candidates; employment is contingent upon successful completion.

🏝️ Benefits

• Paid weekly in arrears.

• Laptop provided.