Bilingual Patient Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address patient inquiries via incoming and outgoing phone calls, emails, text messages, and web chats.

• Organize patient appointments and handle modifications or cancellations.

• Deliver clear instructions before and after patient appointments.

• Follow up with patients to confirm they have the necessary information.

• Assist clinic operations through coordination and administrative duties.

• Keep accurate records of patient interactions.

• Manage multiple communication channels at once while maintaining a calm and professional demeanor.

⛳️ Requirements

• Full professional proficiency in both English and Spanish, both written and spoken.

• Minimum of 1 year of experience in customer service, patient support, or a similar client-facing position.

• Demonstrated experience working in a fully remote environment.

• Excellent written communication skills with a focus on grammar and clarity.

• Comfortable with learning and navigating various software tools and platforms.

• Reliable internet connection and a dedicated, quiet workspace at home.

• Strong organizational skills and the ability to juggle multiple tasks simultaneously.

• Patient, empathetic, and professional communication style.

• Must currently reside in Mexico.

• Experience with CRM systems.

• Familiarity with appointment scheduling.

• Experience handling inbound and outbound phone calls, emails, text messages, and web chat.

• Must possess an additional screen, a headset, and a stable, wired internet connection.

• Completion of all stages of the hiring process is required.

• A background check may be necessary for shortlisted candidates.

• Resumes should be submitted in English.

🏝️ Benefits

• Weekly payment in arrears.

• Laptop provided for work purposes.

• Fully remote work environment.