Bilingual Patient Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address patient inquiries via inbound and outbound calls, emails, text messages, and web chats.

• Arrange patient appointments and oversee modifications or cancellations.

• Deliver comprehensive pre-appointment and post-appointment instructions.

• Follow up with patients to confirm they have received necessary information.

• Assist clinic operations by coordinating and executing administrative tasks.

• Keep precise records of patient interactions.

• Manage multiple communication channels concurrently while upholding a calm and professional demeanor.

⛳️ Requirements

• Full professional proficiency in both English and Spanish, both written and spoken.

• A minimum of 1 year of experience in customer service, patient support, or a comparable client-facing position.

• Demonstrated experience in a fully remote working environment.

• Strong written communication abilities with a focus on grammar and clarity.

• Comfortable with learning and navigating various software tools and platforms.

• Reliable internet connection and a dedicated, quiet workspace at home.

• Excellent organizational skills and the capacity to juggle multiple tasks simultaneously.

• Patient, empathetic, and professional communication style.

• Must be currently residing in Mexico.

• Experience with CRM systems.

• Familiarity with appointment scheduling.

• Background in handling inbound and outbound phone calls, emails, text messages, and web chat.

• Additional screen and headset are required.

• A stable, wired internet connection is essential.

• Applications and resumes must be submitted in English.

• Completion of every stage of the hiring process is mandatory.

• Successful passing of a relevant background check may be required.

🏝️ Benefits

• Paid weekly in arrears.

• Laptop provided for work purposes.

• Fully remote work setup.