Bilingual Patient Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address patient inquiries through various channels including inbound and outbound phone calls, emails, text messages, and web chats.

• Arrange patient appointments and handle any changes or cancellations that arise.

• Offer patients clear instructions before and after their appointments.

• Follow up with patients as necessary to ensure they have all required information.

• Assist clinic operations by performing coordination and administrative tasks.

• Keep precise records of all interactions with patients.

• Manage multiple communication channels simultaneously while maintaining a composed and professional demeanor.

• Complete all phases of the hiring process, which include resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check.

⛳️ Requirements

• Full professional fluency in both English and Spanish, both written and spoken.

• A minimum of 1 year of experience in customer service, patient support, or a comparable client-facing role.

• Demonstrated experience in a fully remote position.

• Strong written communication skills with a focus on grammar and clarity.

• Comfortable with learning and navigating various software tools and platforms.

• A reliable internet connection and a dedicated, quiet workspace at home.

• Excellent organizational skills and the capability to manage multiple tasks simultaneously.

• A patient, empathetic, and consistently professional communication style.

• Currently residing in Mexico.

• Experience with CRM systems.

• Background in appointment scheduling.

• Proven experience with inbound and outbound phone calls, emails, text messages, and web chat.

• Access to an additional screen, headset, and a stable, wired internet connection.

• Resume must be submitted in English.

• Completion of every stage of the hiring process is required.

• Successful completion of any applicable background check, if necessary.

🏝️ Benefits

• Paid weekly in arrears.

• Laptop provided.