Bilingual Patient Services Specialist – contrat de 18 mois

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a bilingual liaison for patients, insurance providers, and physician offices regarding patient support documentation.

• Input and maintain precise case notes, documentation, and outcomes within patient databases.

• Refer complex cases or issues beyond program scope following established procedures.

• Assist with patient follow-ups on behalf of physician offices to ensure continuity of therapy.

• Handle inbound calls, make outbound calls, and oversee email and fax communication.

• Correctly document and report Adverse Events in compliance with program and regulatory standards.

• Achieve specified service levels, quality benchmarks, and key performance metrics.

• Engage in ongoing improvement initiatives pertaining to processes, quality, and training.

⛳️ Requirements

• High school diploma or its equivalent.

• Over 3 years of relevant experience in administrative roles, healthcare support, patient services, call centers, or customer service.

• Proficiency in both English and French (spoken and written).

• Excellent data entry, documentation, and administrative abilities.

• Capability to adhere to established procedures, handle multiple priorities, and meet deadlines.

🏝️ Benefits

• Competitive compensation package.

• Health insurance coverage.

• Opportunities for professional development.