Bilingual Patient Care Coordinator – Spanish, English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Organize patient appointments and oversee provider schedules.

• Make follow-up calls to patients regarding their appointments, care plans, and outstanding requirements.

• Respond to patient inquiries professionally via phone and other communication methods.

• Deliver outstanding patient service while ensuring a positive experience for patients.

• Manage appointment reminders and communications with patients.

• Verify patients' insurance eligibility and benefits.

• Handle prior authorization requests.

• Assist with requests for medication refills.

• Keep precise patient records and documentation in the EMR system.

• Utilize medical terminology and basic coding knowledge to facilitate daily administrative processes.

• Ensure the accurate and confidential maintenance of patient information.

• Employ the ICANotes EMR system to aid in daily patient coordination.

• Provide both front-end and back-end administrative support.

• Work collaboratively with providers and clinical staff to ensure effective patient care.

• Assist with operational initiatives as the practice continues to expand.

• Help manage communication through email, phone, and messaging platforms.

⛳️ Requirements

• Prior experience in a healthcare or medical administrative environment is essential.

• Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or a similar role is required.

• Strong understanding of healthcare workflows and patient coordination is necessary.

• Knowledge of medical terminology and basic coding is a must.

• Experience with insurance verification and prior authorizations is needed.

• Familiarity with handling patient follow-up calls and scheduling appointments.

• Comfortable managing medication refill requests and general healthcare administrative duties.

• Excellent phone etiquette and strong communication skills with patients are required.

• Keen attention to detail with the capability to manage multiple priorities.

• Preferred experience with: ICANotes EMR, Ooma phone system, Viber, and Microsoft Office Suite.

• Exceptional verbal and written communication skills in English are required.

• Fluency in English and Spanish or French is advantageous.

• Professional, courteous, and patient-focused communication style is essential.

• Comfortable engaging with patients, providers, pharmacies, and healthcare staff.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client; paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.