Bilingual Patient Services Representative – Virtual Assistant

This is a fully remote position, open to applicants in Colombia, +1 more country.

📋 Description

• Handle around 30 incoming patient calls daily, addressing general inquiries.

• Schedule and organize patient appointments while ensuring information accuracy.

• Retrieve patient records and efficiently navigate digital systems to find relevant data.

• Receive documents via digital eFax and accurately upload them into the respective patient records/systems.

• Assist with basic administrative duties, follow-ups, and document management tasks.

• Uphold confidentiality and manage patient information with care and responsibility.

• Utilize VoIP, digital eFax, patient portals, and various clinic systems.

• Provide remote support to clinics in New Jersey, alleviating administrative burdens on medical personnel.

⛳️ Requirements

• Proficient in Spanish and possess professional/fluent English communication abilities.

• 1–4 years of experience in customer service, virtual assistance, call center, or administrative support roles.

• Strong skills in phone-based customer service and effective communication.

• Exhibit a clear, empathetic, and patient-centric communication approach.

• Comfortable with learning and navigating various digital tools and systems.

• Availability to work consistently from 9:00 AM to 5:30 PM EST.

• Basic knowledge of confidentiality principles and proper handling of sensitive information.

• Prior experience in supporting healthcare organizations, clinics, or medical offices is preferred.

• Familiarity with medical terminology, patient records, EHR systems, or AthenaHealth is preferred.

• Experience managing high-volume inbound calls is preferred.

• Previous work with eFax, VoIP phone systems, or patient portals is preferred.

• Experience in supporting elderly patients or managing sensitive patient interactions is preferred.

• Prior remote work experience is preferred.

• Awareness of HIPAA regulations or experience in a regulated environment is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work schedule with remote options.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.