Bilingual Patient Services Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver exceptional customer service via phone, email, chat, and social media platforms

• Support customers with inquiries regarding orders, returns, billing queries, and product details

• Precisely input customer and order data into internal systems

• Address customer issues professionally and escalate matters when necessary

• Keep records of customer interactions and the actions taken

• Recognize opportunities to enhance customer satisfaction and aid sales efforts

• Work collaboratively with team members and supervisors to ensure seamless operations

⛳️ Requirements

• Advanced proficiency in English with minimal accent

• At least 6 months of experience in Customer Experience (CX) preferred

• Excellent communication and organizational abilities

• Professional demeanor and capability to manage multiple tasks

• Familiarity with the U.S. healthcare system is a significant advantage

• Required equipment: additional monitor, headset, and reliable wired internet connection

🏝️ Benefits

• Independent contractor agreement

• Weekly payments in USD