Bilingual Patient Care Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Responding to patient inquiries and concerns while collecting comprehensive patient histories to provide enhanced recommendations and more effective treatment plans.

• Educating patients by addressing their questions regarding medicinal cannabis prescriptions, whether in-person or remotely through digital platforms and phone communication, ensuring they comprehend how to use and order cannabis for their treatment.

• Developing and maintaining a set of messaging and knowledge standards in collaboration with the Patient Care Team.

• Delivering compassionate care to patients, consistently demonstrating empathy and understanding.

• Communicating directly, assertively, and confidently.

• Collaborating with the Booking team to guarantee a seamless, accessible, customer-friendly patient journey from start to finish, ensuring follow-up for adherence to specific messaging and protocol standards as established by Management.

• Keeping accurate records regarding orders and patient interactions.

• Implementing the development of educational and patient ordering processes as directed by Management.

• Collaborating and integrating feedback and ideas from team members and Management to identify new opportunities.

• Assisting in the booking process for scheduling all follow-up appointments.

• Performing additional duties as assigned.

⛳️ Requirements

• Bilingual in English and French with strong written and verbal communication skills.

• An undergraduate degree or diploma in practical nursing, or at least 3 years of relevant work experience is preferred.

• Experience in customer service and call center operations is essential.

• Experience in the hospitality and/or healthcare sectors is preferred but not required.

• Familiarity with clinical databases or EMR systems is preferred, though not mandatory.

• Ability to apply critical thinking and problem-solving skills to navigate challenging situations.

• Leverage your passion, empathy, and emotional intelligence to establish relationships and assist individuals in enhancing their health.

• Must be detail-oriented, proactive, and capable of fostering a positive work environment.

• Employ strong analytical and leadership skills to enhance productivity and efficiency.

• Ability to thrive in a fast-paced, dynamic environment with a willingness to embrace innovative ideas and demonstrate flexibility in adapting to changes in direction, priorities, schedules, or responsibilities.

• Use your exceptional listening, communication, and leadership skills to share and implement ideas within teams.

🏝️ Benefits

• Extended health and dental coverage.

• Paid vacation.

• Participation in our employer-supported retirement savings program.