Bilingual Operations Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee and manage the daily operations of the team, ensuring tasks are executed accurately and punctually.

• Serve as the primary escalation point for intricate client or operational challenges.

• Directly address complex or sensitive conversations with clients when required.

• Resolve operational, account-related, payment, platform, and technical issues through effective troubleshooting.

• Collaborate with external suppliers and internal stakeholders to address escalated matters.

• Assess workload, set priorities, evaluate response quality, and review the overall performance of the team.

• Recognize recurring issues, escalate critical matters, and suggest enhancements to processes.

• Onboard, mentor, coach, and assist team members in their roles.

• Keep track of ongoing client cases and ensure follow-up until they are resolved.

• Utilize internal tools and communication platforms to maintain organized and documented operations.

• Assume responsibility for the department, allowing senior management to concentrate on other business areas.

⛳️ Requirements

• A minimum of 3 years' experience in roles such as Operations Manager, Customer Support Manager, Customer Success Manager, Team Leader, or similar positions.

• Proficiency in English, both written and spoken, at C2/C1 level.

• Prior experience in leading and supervising teams within fast-paced environments.

• Robust customer support background with experience in managing escalations and complex client scenarios.

• Capability to handle a high volume of concurrent conversations and prioritize effectively.

• Exceptional troubleshooting, problem-solving, and decision-making abilities.

• Strong sense of ownership and the ability to work independently with minimal supervision.

• Excellent written communication skills and the ability to convey information quickly and clearly through chat.

• Comfortable with learning new digital platforms and addressing technical issues.

• Strong organizational skills and effective time management capabilities.

• Experience with the Meta Ads Paid Media platform is preferred.

🏝️ Benefits

• Competitive salary.

• Opportunities for growth in a global environment.

• Remote work arrangement.