Bilingual Operations Agent – French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct professional reference interviews on behalf of clients.

• Reach out to employers, educational institutions, and references to confirm candidate information.

• Review and verify employment and education claims while identifying any discrepancies.

• Manage inbound and outbound calls related to verifications and reference checks.

• Provide client support and address inquiries in both French and English.

• Prepare, proofread, and edit reports to ensure accuracy and quality.

• Deliver finalized verification results through the online platform.

• Collaborate with team members to meet client needs and enhance service delivery.

• Participate in special projects and operational initiatives as necessary.

⛳️ Requirements

• Fluency in both French and English, with strong verbal and written communication skills.

• Excellent organizational and time management skills.

• Exceptional attention to detail and a strong commitment to accuracy.

• Ability to manage confidential and sensitive information with professionalism and discretion.

• Strong customer service orientation and interpersonal skills.

• Capability to work independently as well as collaboratively within a team.

• Proficiency in navigating various software platforms, online systems, and databases.

• Minimum typing speed of 35 words per minute.

• Previous experience in customer service, administration, operations, or a related field.

• Proficiency in English alongside French is required.

• A certificate, diploma, or degree in a related field is a valuable asset.

• A background in Human Resources, Business Administration, Criminology, or a related discipline is a plus.

• Experience in verification, screening, recruitment, or client service environments is advantageous.

🏝️ Benefits

• Eligibility for the Company's Annual Incentive Bonus Plan.

• Comprehensive benefits package, including medical and dental coverage.

• Retirement savings plan (RRSP).

• 20 days of annual PTO for eligible full-time employees.

• Fully remote work.

• Additional wellness and employee benefits.

• Gain hands-on experience in pre-employment screening and HR services.

• Develop professional communication, investigative, and analytical skills.

• Work in a collaborative and supportive team environment.

• Career growth opportunities.