Bilingual MRI Center Receptionist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Welcoming patients with a courteous and professional attitude.

• Organizing appointment schedules and managing bookings.

• Assisting patients with their paperwork and payment processes.

• Handling phone calls and responding to patient inquiries.

• Collaborating with radiologists, technologists, and other healthcare professionals to promote effective workflow.

• Keeping accurate records and overseeing the center’s database systems.

• Contributing to a clean and inviting atmosphere in the reception area.

• Coordinating appointments for the broader operations team.

• Entering orders.

• Scheduling patients (excluding Express MRI).

• Managing incoming emails.

• Restoring/retrieving imaging as necessary.

• Confirming appointments with patients.

• Providing updates about the imaging center.

• Supporting daily market operations.

• Assisting with BPO coordination and oversight to ensure workflows are operating efficiently.

• Delivering prompt, responsive customer service to our patients, providers, and attorneys.

• Updating patient information in our Product across assigned buckets with precision and speed.

⛳️ Requirements

• Proficient in both Spanish and English.

• Excellent interpersonal skills and a friendly demeanor.

• Prior experience in a customer-facing or administrative position (preferably in a healthcare context).

• Comfortable utilizing scheduling systems or electronic health record software.

• Strong attention to detail and the ability to maintain organization in a fast-paced environment.

• Proactive problem-solving abilities and the capacity to remain composed under pressure.

• A dedication to providing outstanding service to patients and team members.

🏝️ Benefits

• Salary range of $48,000 - $53,000 per year.

• 401k plan.

• Healthcare, Vision, and Dental coverage.

• All necessary equipment to perform your role effectively.

• Flexible working arrangements.

• Options for remote or hybrid work (where applicable).

• Personal Development budgets.

• 18 days of PTO plus public holidays.

• 10 paid sick days.

• Inclusive policies developed by our team, for our team.