Bilingual Monitoring Representative

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Managing incoming alarm calls and making outgoing calls to verify alarm activity, dispatching appropriate authorities, and informing responsible parties.

• Demonstrating meticulous attention to detail while documenting alarm handling procedures within the alarm system interfaces.

• Executing alarm processing in alignment with departmental protocols.

• Answering inbound calls and communicating essential information regarding life-safety systems and services, including updating customer accounts and addressing billing inquiries.

• Assisting ADT customers through problem-solving, de-escalating issues, and resolving account discrepancies.

• Offering technical support and troubleshooting devices within ADT systems.

• Guiding customers to comprehend the noble purpose of ADT and providing lifestyle solutions.

• Engaging in coaching, team meetings, or one-on-one development sessions to enhance your career at ADT.

⛳️ Requirements

• Proficiency in both written and spoken English and Spanish in a professional setting is essential.

• A high school diploma or equivalent is required.

• A minimum of one (1) year of experience in customer service is mandatory.

• Strong technical aptitude, problem-solving abilities, and the capacity to prioritize multiple tasks simultaneously.

• Eligibility for licensing in multiple states is necessary.

🏝️ Benefits

• Paid virtual training, with potential in-person attendance required based on business needs.

• VDI training prerequisites:

• A designated workspace for remote work.

• High-speed internet connection, such as DSL, Cable, or Fiber service, with the capability to connect via Ethernet from the cable modem to your PC.

• A minimum of 25 Mbps for downloads and 15 Mbps for uploads is required.

• Comprehensive benefits starting on the first of the month following 31 days of employment.

• A casual yet vibrant and engaging work environment.

• Medical, Dental, Vision, and 401(k) plans with employer matching.

• Paid vacation time (because we all need to recharge).

• Tuition reimbursement and employee referral bonuses.

• Potential options to work from home based on business requirements.

• A culture focused on coaching, development, and career advancement opportunities.