Bilingual Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Facilitate appointment scheduling with healthcare providers for patients, referring physicians, and facilities across various states.

• Deliver warm, friendly, and exceptional customer service to patients, referral sources, and team members.

• Accurately schedule, reschedule, and cancel both initial and follow-up appointments utilizing established scheduling protocols and tools.

• Provide detailed information about services to physicians and other callers.

• Respond swiftly to inquiries from patients, providers, and team members.

• Maintain and update patient records and stay informed about insurance protocols.

• Assess insurance benefits through eligibility systems, online platforms, or direct phone communication.

• Clarify benefits and financial responsibilities to patients and guarantors.

• Address billing inquiries, collect out-of-pocket payments, and process transactions accurately.

• Communicate insurance-related issues and collaborate with billing teams to resolve coverage discrepancies.

• Manage and maintain insurance panels.

• Secure approval for scheduling changes or cancellations when necessary.

• Achieve goals and objectives set by management.

• Escalate issues to management as needed.

• Perform additional tasks based on patient requirements.

• Comply with quality and productivity standards.

⛳️ Requirements

• Prior experience with insurance eligibility.

• Bilingual in Spanish is mandatory.

• Strong attention to detail.

• Excellent organizational skills.

• Ability to multitask and prioritize effectively.

• Capability to thrive in a team-oriented environment.

• Available Monday through Friday, from 9:00 am to 5:00 pm EST.

🏝️ Benefits

• Eligible for benefits.