Bilingual Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers

• Manage inbound and outbound phone calls in a professional and efficient manner

• Address customer inquiries through text, email, and various other communication channels

• Create, update, and oversee customer cases within company systems

• Accurately document all interactions in detail

• Resolve standard customer issues and inquiries at the first point of contact whenever feasible

• Refer complex issues to the appropriate team as necessary

• Adhere to established processes, workflows, and compliance standards

• Maintain precise records and ensure the integrity of data

• Monitor open cases and follow up as needed to guarantee timely resolution

• Achieve quality, productivity, and service-level targets

• Collaborate with internal teams to address customer concerns

• Deliver a positive, empathetic, and professional customer experience

⛳️ Requirements

• Must be fluent in speaking, reading, and writing in both English and Spanish

• High school diploma or equivalent required

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management

• Strong verbal and written communication abilities

• Excellent active listening capabilities

• Strong skills in interpersonal relations and relationship-building

• Ability to communicate clearly, professionally, and with empathy

• Keen attention to detail and a commitment to accuracy

• Capacity to manage multiple tasks and priorities concurrently

• Strong organizational and time-management skills

• Ability to work independently as well as collaboratively within a team

• Proficient in CRM, case management, or customer support systems

• Basic computer and data-entry skills required

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

🏝️ Benefits

• Shift differential: additional $1/hr for night and weekend shifts

• Paid training, usually lasting 1–2 weeks

• Full-time position, 40 hours per week

• Eligibility for benefits starting on the first of the month following 60 days of employment

• Equal Opportunity Employer/Veterans/Disabled/LGBT employer

• Participation in the E-Verify program