Bilingual Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage incoming and outgoing phone calls in a professional and efficient manner.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within the company's systems.

• Accurately and thoroughly document all interactions.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the relevant team as needed.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure data integrity.

• Monitor open cases and conduct follow-ups for timely resolutions.

• Achieve quality, productivity, and service-level targets.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• Fluency in English and Spanish, both written and spoken.

• High school diploma or equivalent qualification.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication capabilities.

• Excellent active listening skills.

• Strong interpersonal skills and ability to build relationships.

• Capacity to communicate clearly, professionally, and empathetically.

• Attention to detail and a commitment to accuracy.

• Ability to juggle multiple tasks and priorities simultaneously.

• Strong organizational and time-management abilities.

• Capability to work independently as well as part of a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data entry skills.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: additional $1/hour for night shifts and weekends.

• Paid training, typically lasting 1–2 weeks.

• Full-time position requiring 40 hours per week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.

• Equal Opportunity Employer; welcoming of Veterans, Disabled individuals, and the LGBT community.

• Participation in the E-Verify program.