Bilingual Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Manage inbound and outbound telephone calls in a professional and efficient manner.

• Address customer inquiries through text, email, and various other communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Resolve routine customer inquiries and issues on the first contact whenever feasible.

• Escalate complicated issues to the appropriate team when required.

• Adhere to established processes, workflows, and compliance regulations.

• Maintain precise records and ensure data integrity.

• Monitor open cases and follow up as necessary to guarantee timely resolutions.

• Meet expectations for quality, productivity, and service levels.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• High school diploma or equivalent is required.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication abilities.

• Excellent active listening capabilities.

• Strong interpersonal skills and an aptitude for building relationships.

• Ability to communicate in a clear, professional, and empathetic manner.

• Strong attention to detail and dedication to accuracy.

• Capacity to manage multiple tasks and priorities at the same time.

• Exceptional organizational and time-management skills.

• Ability to work independently as well as collaboratively within a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer skills and data-entry proficiency.

• Must reside in one of the eligible states listed.

🏝️ Benefits

• Shift differential of $1/hour for evening and weekend shifts.

• Paid training typically lasting 1–2 weeks.

• Full-time position with 40 hours per week.

• Benefits become effective on the first day of the month following 60 days of employment.

• Participation in the E-Verify program.

• Equal opportunity employer, welcoming veterans, individuals with disabilities, and members of the LGBT community.