Bilingual Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Manage inbound and outbound phone calls with professionalism and efficiency.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within the company’s systems.

• Accurately and comprehensively document all interactions.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Escalate complex problems to the appropriate team when required.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure data integrity.

• Track open cases and follow up as necessary to guarantee prompt resolution.

• Achieve quality, productivity, and service-level targets.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• High school diploma or equivalent is required.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication skills are essential.

• Excellent active listening abilities.

• Strong interpersonal and relationship-building skills.

• Capability to communicate clearly, professionally, and empathetically.

• High attention to detail and a commitment to accuracy.

• Ability to juggle multiple tasks and priorities at once.

• Strong organizational and time management skills.

• Ability to work independently as well as collaboratively within a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer skills and data entry proficiency.

• Must reside in one of the specified states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, usually lasting 1–2 weeks.

• Full-time position, requiring 40 hours per week.

• Eligibility for benefits starting on the first of the month after 60 days.