Bilingual Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in full detail.

• Resolve routine customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the relevant team when necessary.

• Adhere to established processes, workflows, and compliance standards.

• Ensure accurate record-keeping and maintain data integrity.

• Monitor open cases and follow up as required to guarantee timely resolution.

• Fulfill quality, productivity, and service-level expectations.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• High school diploma or equivalent is required.

• A minimum of 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening skills are essential.

• Strong interpersonal skills and the ability to build relationships.

• Capability to communicate clearly, professionally, and empathetically.

• High attention to detail and a commitment to accuracy.

• Ability to juggle multiple tasks and priorities simultaneously.

• Strong organizational and time-management capabilities.

• Capacity to work independently as well as collaboratively in a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer skills and data-entry capabilities.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work from 10:00am to 8:00pm EST, Monday through Friday.

🏝️ Benefits

• Shift differential of $1/hour for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Full-time position requiring 40 hours per week.

• Benefits eligibility begins on the first of the month following 60 days of employment.