Bilingual Member Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engaging with Prime members, pharmacies, and healthcare providers.

• Offering support and assistance with order management and general account benefit inquiries.

• Handling incoming calls or emails from members, pharmacies, and healthcare offices.

• Investigating and resolving member inquiries promptly, or escalating them to the appropriate team member.

• Complying with and promoting Prime and departmental standard operating procedures and training guidelines related to HIPAA.

• Additional responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• Must be authorized to work in the United States without the necessity for a work visa or residency sponsorship.

• A suitable home office that meets Prime's required standards.

• Proficient PC skills with the ability to navigate multiple software systems concurrently.

• Excellent communication skills with an emphasis on professionalism and empathy.

• Capability to multitask effectively.

• Detail-oriented mindset.

• One year of customer service experience is preferred.

• Proficiency in another language (Spanish) is preferred.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.