Bilingual Member Experience Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with Plan Members and their selected dental and paramedical healthcare providers through phone, email, and online chat.

• Foster engaging and effective customer experiences.

• Review the specifics of benefits plan coverage and the progress of claim submissions.

⛳️ Requirements

• A minimum of 1 year of experience in a customer-facing role.

• Experience in a call center or customer service environment is highly advantageous.

• Exceptional communication skills in a corporate atmosphere.

• Strong listening abilities and a collaborative team player.

• Proficient with technology and advanced software applications.

🏝️ Benefits

• Competitive paid time off.

• Comprehensive extended health and dental benefits.

• RRSP matching program.

• Flexible working arrangements.

• Wellness support, including extensive mental health resources.