Bilingual Enrollment Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Conduct a high volume of outbound calls daily, targeting a minimum of 80 prospective patients.

• Inform patients about the advantages of the program and address any objections to facilitate enrollment.

• Employ persuasive yet empathetic communication to encourage action while maintaining patient trust.

• Assist patients throughout the enrollment procedure, ensuring that all information gathered is accurate.

• Verify that patients successfully transition to their first scheduled care call.

• Record all interactions in CRM software (Salesforce) while ensuring HIPAA compliance.

• Regularly meet or surpass daily enrollment targets, with a minimum of 10 enrollments per day.

• Reach conversion and activation goals linked to patient growth metrics.

• Take responsibility for outcomes related to outreach efforts, enrollments, and prevention of drop-offs.

• Share effective practices with colleagues and team leaders to enhance outreach efficiency.

• Engage in training and feedback sessions aimed at improving objection handling and enrollment success.

• Collaborate with leadership to refine scripts, workflows, and messaging directed at patients.

• Undertake additional responsibilities as assigned to support the goals and objectives of Lumata Health.

⛳️ Requirements

• Bilingual, with fluency in both English and Spanish.

• Strong sales acumen, including skills in persuasion, objection handling, and closing deals.

• Empathy and a patient-centric approach, with the capability to balance metrics and compassion.

• Exceptional verbal and written communication abilities.

• High resilience in a target-driven environment with frequent rejections.

• Excellent organizational skills and attention to detail in documentation practices.

• Capacity to work independently in a fully remote setting.

• Prior experience working directly with patients, whether as a licensed agent or in a caregiving capacity, is highly preferred.

• A minimum of 1 year of sales experience is preferred.

• Experience in eye care, healthcare, or digital health is advantageous.

• Familiarity with CRM systems and Electronic Health Records (EHR) systems, as well as comfort with technology, is preferred.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Paid time off.

• Parental leave.

• Additional benefits.