Bilingual Mandarin Customer Service Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Respond to incoming calls from consumers, potential enrollees, and individuals assisting enrollees.

• Effectively manage both inbound and outbound communications.

• Document and track inquiries utilizing the relevant systems.

• Handle healthcare coverage applications via telephone, including tax household and income details, eligibility assessments, and health-plan enrollments.

• Refer or transfer consumers to the appropriate departments.

• Manage life-event changes, demographic updates, disenrollment requests, and special enrollment periods.

• Fulfill requests for materials from callers, whether by mail, email, or download.

• Provide translation services for callers who do not speak English.

• Escalate calls and issues to designated personnel as necessary.

• Participate in meetings and training sessions to stay updated on programs and systems.

• Achieve quality assurance standards and other performance metrics.

• Comply with established safety protocols.

• Remain stationary for extended durations and occasionally lift items weighing up to 25 pounds.

• Perform additional duties as assigned by management.

⛳️ Requirements

• High school diploma or GED is required, along with 6+ months of relevant professional experience, or an equivalent combination of education and experience.

• Proficiency in English and either Mandarin, Cantonese, or Russian, or proficiency in both Spanish and Haitian Creole.

• Must be fluently capable of speaking, reading, and translating in both Mandarin and English.

• Residency within 100 miles of New York, NY is required.

• Must currently and permanently reside in the Continental US.

• Strong skills in data entry and telephone communication are essential.

• Exceptional organizational, interpersonal, written, and verbal communication abilities.

• Capacity to perform effectively in a fast-paced work setting.

• Ability to manage multiple complex tasks simultaneously.

• Capability to work both independently and as part of a team.

• Internet speed of 20 Mbps or more is necessary.

• Internet connectivity must be through Wi-Fi or a Category 5 or 6 Ethernet patch cable to the home router.

🏝️ Benefits

• Annual bonuses based on performance.

• Medical, dental, vision, prescription, and partially funded HSA plans.

• Life insurance benefits.

• Discounts on auto, home, renter's, and pet insurance.

• 401K retirement savings plan with company matching contributions.

• Paid time off, holidays, and sick leave.

• Short- and long-term disability coverage.

• Access to an Employee Assistance Program (EAP) for physical, emotional, and financial wellness.

• Recognition platform for employee achievements.

• Tuition reimbursement opportunities.

• Employee perks and discounts available.

• Maximus Wellness Program and resources provided.

• Paid training sessions.

• Opportunities for professional development, including training programs, workshops, and conferences.