Bilingual Installation Services Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Build and nurture professional relationships with both customers and service providers.

• Involve in the hiring, retention, and performance oversight of service providers within your designated market(s).

• Offer on-the-job training and guidance regarding our processes to service providers.

• Deliver immediate and constructive feedback to service providers aimed at enhancing performance.

• Conduct regular quality assessments with service providers to improve the customer shopping experience and their performance.

• Communicate compliance standards and guidelines to service providers effectively.

• Mentor service providers in providing appropriate and timely solutions.

• Engage in regional or territory meetings as needed.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a related field, or a combination of education and relevant experience.

• A minimum of five years of pertinent experience in a high-volume retail setting (preferred).

• Exceptional verbal and written communication abilities; capable of public speaking, fostering open communication, and tailoring messages for various audiences.

• Advanced understanding of Home Depot systems, standard operating procedures, and general store operational processes.

• Intermediate proficiency in the Microsoft Office suite (Word, Excel, and PowerPoint).

• Capability to achieve results despite a demanding workload and manage conflicting requests in a dynamic environment.

• Valid driver's license and proof of insurance (required).

🏝️ Benefits

• Dynamic and engaging work environment.

• Focused recognition for associates’ accomplishments.

• Ensuring all team members comprehend the significance and value of their contributions.