Bilingual Medical Operator

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule appointments for patients in accordance with clinical protocols and individual needs.

• Oversee daily schedules for providers, including the rescheduling of appointments as necessary.

• Address patient inquiries related to clinic services, or direct concerns to the relevant department.

• Accurately and promptly relay patient messages and requests to healthcare providers.

• Conduct follow-ups with patients and providers as required to ensure effective resolution and continuity of care.

• Set reminders for appointment follow-ups to aid in ongoing patient treatment and care coordination.

• Maintain precise documentation within scheduling and electronic medical record (EMR) systems.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or call center roles, preferably in a healthcare environment.

• Full professional proficiency in both English and Spanish, both written and spoken.

• Familiarity with using EHR/EMR systems and scheduling software; any platform is acceptable.

• Proficient in standard communication and collaboration tools such as Microsoft Teams, Outlook, or similar.

• Strong attention to detail, ensuring high accuracy in data entry.

🏝️ Benefits

• Work Without Borders: Collaborate daily with experts from around the world.

• Built for Remote: A fully remote culture designed for autonomy, flexibility, and trust.

• Diverse Perspectives: A multicultural team where different backgrounds are our greatest strength.

• Grow Globally: Expand your career on a global stage, learning how business operates across various cultures and continents.