Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for clients.

• Oversee both inbound and outbound customer communications.

• Utilize web-based tools to address customer inquiries.

• Handle customer inquiries and provide responses to questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media.

• Effectively resolve and de-escalate issues with a calm demeanor.

• Escalate interactions when necessary and appropriate.

• Assist with requests for help and/or process payments.

• Monitor call-related data for auditing and reporting purposes.

• Share feedback on call-related issues.

• Upsell services or products when needed.

⛳️ Requirements

• High School Diploma or equivalent certification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Comfortable using desktop computer systems with basic knowledge of Windows-based systems.

• Excellent oral and written communication skills in both English and Spanish.

• Dedicated workspace near the router to enable a hardwired Ethernet connection.

• Internet speed of at least 15 Mbps download and 10 Mbps upload, with an ISP latency under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

• Ability to adhere to established procedures.

• Capability to collaborate effectively with team members, supervisors, and support departments.

• Exceptional communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Skill in prioritizing tasks and performing well under pressure.

• Flexibility to adapt to feedback, changing policies, and a structured schedule with various shifts.

• Strong critical thinking and proactive problem-solving abilities.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits that may include medical, vision, and dental coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance options.

• Critical care insurance.

• Pet insurance plans.

• Flexible Spending Account (FSA) options.

• Discounts from various retailers.

• Opportunities for career advancement.

• A culture that embraces inclusivity and diversity in the workplace.