Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients through both inbound and outbound communications.

• Utilize web-based platforms to address customer inquiries and ensure a positive customer experience.

• Address customer questions, concerns, and issues effectively.

• Engage with customers via phone, email, chat, and/or social media channels.

• Resolve and de-escalate issues with composure.

• Escalate interactions when necessary and appropriate.

• Respond to requests for assistance and/or manage payment processing.

• Monitor call-related information for auditing and reporting purposes.

• Offer feedback on call-related issues.

• Upsell products or services when necessary.

• Collaborate with team members, supervisors, and support departments to resolve customer issues and meet performance objectives.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess a general understanding of Windows-based systems.

• Strong oral and written communication skills in both English and Spanish.

• A dedicated workspace near the router for a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload.

• ISP latency under 50ms.

• Internet connection cannot be via Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

• Experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Medical, vision, and dental health coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as applicable.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance options.

• Critical care insurance available.

• Pet insurance options.

• Flexible Spending Accounts (FSA) plans.

• Discounts from retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.