Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing customer communications.

• Utilize web-based tools to address healthcare customer inquiries.

• Engage with customers through phone, email, chat, and/or social media.

• Effectively calm and de-escalate issues.

• Escalate interactions when deemed necessary and appropriate.

• Respond to requests for assistance and/or process payments.

• Monitor call-related information for auditing and reporting purposes.

• Provide feedback regarding call issues.

• Upsell products or services when needed.

• Work collaboratively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems.

• Basic knowledge of Windows-based operating systems.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures.

• Competence in collaborating with team members, supervisors, and support departments.

• Exceptional communication, listening, and analytical abilities.

• Strong organizational and problem-solving skills.

• Ability to prioritize tasks and perform well under pressure.

• Open-minded regarding feedback, evolving policies, and a structured schedule with varied shifts.

• Excellent critical thinking skills.

• Proactive in problem-solving approaches.

• Dedicated workspace near a router for a hardwired Ethernet connection.

• A minimum internet speed of 15 Mbps for downloads and 10 Mbps for uploads.

• ISP latency should be under 50ms.

• Internet connection must not be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

• Employment is limited to residents of AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs available.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance options.

• Critical care insurance available.

• Pet insurance benefits.

• FSA plans offered.

• Discounts at various retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.