Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Address customer inquiries by discovering creative methods to answer a variety of questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Resolve customer inquiries and concerns effectively.

• Calmly handle and de-escalate customer issues.

• Escalate interactions when deemed necessary and appropriate.

• Respond to requests for assistance and/or potential payment processing inquiries.

• Monitor call-related information for auditing and reporting purposes.

• Provide constructive feedback regarding call-related issues.

• Achieve established sales targets.

⛳️ Requirements

• Bilingual in Spanish and English.

• At least 6 months of experience in customer service.

• Must be over 18 years of age.

• Capable of typing at least 25 words per minute.

• High School diploma or GED required.

• Comfortable using desktop computer systems.

• Minimum of 6 months of sales experience.

• Proficient in using Windows operating systems.

• Ability to work independently.

• Capacity to remain calm and objective under pressure.

• Excellent negotiating skills.

• Ability to collaborate effectively with team members, supervisors, and support departments.

• Exceptional communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Skillful in prioritizing tasks and performing well under pressure.

• Willingness to work within a structured schedule that includes various shifts.

• Sharp critical thinking abilities.

• Dedicated workspace near the router for a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload required.

• ISP latency must be under 50ms.

• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed must be provided.

• Employment limited to residents of AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs available.

• Health and personal time off (HPT).

• Leave programs as applicable.

• Competitive 401(K) plans offered.

• Life insurance provided.

• Supplemental medical coverage options.

• Critical care insurance available.

• Pet insurance offered.

• Flexible Spending Account (FSA) plans.

• Retailer discounts accessible.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.