Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the primary liaison for clients

• Oversee both incoming and outgoing communications

• Address customer inquiries and resolve questions, concerns, and issues

• Engage with customers through phone, email, chat, and/or social media

• Effectively resolve and de-escalate conflicts

• Elevate interactions when necessary

• Respond to requests for assistance and/or process payments

• Monitor call-related data for auditing and reporting purposes

• Provide insights on call-related issues

• Achieve established sales targets

⛳️ Requirements

• Bilingual in Spanish and English

• At least 6 months of experience in customer service

• Must be over 18 years of age

• Capability to type 25 words per minute

• High School Diploma or GED required

• Proficiency with desktop computer systems

• Minimum of 6 months sales experience

• Familiarity with Windows operating systems

• Ability to work autonomously

• Capacity to remain calm and objective

• Excellent negotiating abilities

• Ability to work collaboratively with team members, supervisors, and support departments

• Exceptional communication, listening, and analytical skills

• Strong organizational and problem-solving abilities

• Skill in prioritizing tasks and performing well under pressure

• Keen critical thinking capabilities

• Designated workspace close to the router for a hardwired Ethernet connection

• Internet speed requirement of at least 15 Mbps download and 10 Mbps upload

• ISP latency must be below 50ms

• Internet connection must not be satellite, mobile data/hotspots, P2P, or VPN

• Proof of internet speed is mandatory

🏝️ Benefits

• Medical, vision, and dental health benefits

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as applicable

• Competitive 401(K) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• Flexible Spending Account (FSA) plans

• Discounts at retailers

• Opportunities for career advancement

• A culture that promotes inclusivity and diversity