Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers with inquiries, questions, and concerns regarding prescription coverage.

• Handle a consistent influx of incoming customer calls.

• Navigate various systems while managing calls effectively.

• Provide assistance to customers regarding prescription refill statuses and expiration inquiries.

• Complete the necessary virtual classroom training and nesting process.

⛳️ Requirements

• Fluency in both English and Spanish is required.

• Candidate must reside in Puerto Rico.

• Must be able to successfully finish a 3-week virtual training course and 2 weeks of nesting, with no absences during training.

• Completion of a customer service assessment and a computer-based typing evaluation is necessary.

• Strong problem-solving abilities are essential.

• Capability to effectively multitask in a fast-paced environment.

• A high school diploma, GED, or college degree is required.

• At least 6 months of prior customer service experience is mandatory.

• Excellent communication skills are a must.

• Willingness to work weekends if required based on call volume.

• A home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speed is required.

• The work computer must be directly connected to the home modem via Ethernet.

• Satellite and wireless internet connections are not acceptable.

• A quiet, distraction-free workspace is mandatory.

• No one is permitted in the workspace during working hours; the area must remain clutter-free and devoid of unauthorized electronics.

🏝️ Benefits

• Paid time off that accrues after 180 days (approximately 6 months) of employment.

• Comprehensive benefits package available.

• Health insurance coverage provided.

• Options for voluntary dental and vision programs.

• Life and disability insurance included.

• Retirement savings plan offered.

• Paid holidays recognized.

• Paid time off (PTO) for vacation and/or sick leave available.

• Employer-provided equipment: computer, monitor, mouse, keyboard, headset, Ethernet cable, and power cords.

• A supportive work environment is fostered.

• Opportunity to work from home.