Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide assistance to customers with inquiries, questions, and concerns regarding prescription coverage.

• Handle a consistent volume of incoming customer calls.

• Utilize multiple systems while engaging with customers.

• Assist customers with inquiries about prescription refills and their status.

• Foster positive experiences for customers and clients.

• Complete all necessary training and nesting requirements.

⛳️ Requirements

• Proficiency in both English and Spanish is required.

• Candidate must be a resident of Puerto Rico.

• Ability to successfully undertake a 3-week virtual training course and 2 weeks of nesting; attendance is mandatory for the entire training duration.

• Must pass a customer service assessment and a computer-based typing evaluation.

• Strong problem-solving capabilities are essential.

• Ability to efficiently manage multiple tasks simultaneously.

• Possession of a high school diploma, GED, or college degree.

• A minimum of 6 months’ experience in customer service is required.

• Exceptional communication skills are a must.

• Flexibility to work weekends as required based on call volume.

• A home internet connection with a minimum download speed of 25 Mbps and an upload speed of 10 Mbps is necessary.

• The work computer must be directly connected to the home modem using an Ethernet cable.

• Satellite and wireless internet connections are not permitted.

• A quiet, distraction-free workspace is required, free from unauthorized individuals or electronic devices during working hours.

🏝️ Benefits

• Paid time off accrued after 180 days (approximately 6 months) of employment.

• Comprehensive benefits package available.

• Health insurance coverage provided.

• Optional dental and vision programs.

• Life and disability insurance included.

• Retirement savings plan offered.

• Paid holidays recognized.

• Paid time off (PTO) for vacation and/or sick leave.

• Equipment supplied: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables.

• Supportive work environment cultivated.

• Training facilitated: 3 weeks in a classroom setting followed by 2 weeks of nesting.