Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers with inquiries, questions, and concerns regarding their prescription coverage.

• Handle a consistent influx of incoming customer calls.

• Navigate various systems while managing calls effectively.

• Deliver customer service and communication that foster positive experiences for both customers and clients.

• Respond to questions about prescription refills and expiration dates.

• Complete mandatory virtual training and nesting sessions.

⛳️ Requirements

• Must be proficient in both English and Spanish.

• Must be a resident of Puerto Rico.

• Capability to successfully finish a 3-week virtual training program and 2 weeks of nesting; attendance is mandatory throughout training.

• Successfully pass a customer service assessment along with a computer typing test.

• Strong problem-solving abilities.

• Capacity to multitask effectively.

• High school diploma, GED, or a college degree required.

• Minimum of 6 months’ experience in customer service.

• Exceptional communication skills.

• Availability to work weekends as needed based on call volume.

• Reliable home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• Must connect the work computer directly to the home modem via Ethernet.

• Satellite and wireless internet connections are not acceptable.

• Must have a quiet, distraction-free workspace with no presence of others during work hours.

🏝️ Benefits

• Paid time off accrued after 180 days (approximately 6 months) of employment.

• Comprehensive benefits package available.

• Health insurance coverage provided.

• Optional dental and vision plans.

• Life and disability insurance offered.

• Retirement savings plan available.

• Paid holidays recognized.

• Paid time off (PTO) or vacation and/or sick leave.

• Necessary equipment supplied: computer, monitor, mouse, keyboard, headset, Ethernet cable, and power cords.

• Supportive work environment that prioritizes employee success.

• Opportunity for remote work from home.