Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Assist customers with inquiries, questions, and issues regarding prescription coverage.

• Handle a consistent volume of incoming customer calls.

• Navigate various systems while engaging with customers.

• Deliver customer service and communication that fosters positive experiences for both customers and clients.

• Work assigned shifts within the operating hours of 8:00 AM–11:00 PM Monday–Friday, and 8:00 AM–6:30 PM Saturday.

• Complete 3 weeks of classroom training followed by 2 weeks of nesting.

⛳️ Requirements

• Must be fluent in both English and Spanish.

• Must reside in Puerto Rico.

• Ability to successfully complete a 3-week virtual training program and 2 weeks of nesting, with no absences during training.

• Successfully pass a customer service assessment and a typing test on a computer.

• Strong problem-solving abilities.

• Capability to effectively multitask.

• High school diploma, GED, or college degree required.

• Minimum of 6 months of customer service experience.

• Exceptional communication skills.

• Availability to work weekends if necessary due to call volumes.

• Home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speed.

• Must connect the work computer directly to the home modem using an Ethernet cable.

• Satellite and wireless internet are not acceptable.

• Must maintain a quiet, distraction-free workspace.

• No one else may be present in the workspace during working hours.

• No writing utensils or unauthorized electronic devices are permitted in the work area.

🏝️ Benefits

• Paid time off accrued after 180 days (approximately 6 months) of employment.

• Comprehensive benefits package including full health insurance coverage.

• Voluntary dental and vision programs.

• Life and disability insurance options.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and sick time.

• Employer-provided equipment including computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables.

• A supportive team and work environment that prioritizes your success.