Bilingual Healthcare Customer Service Representative – 2nd Shift

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Manage both inbound and outbound calls within a high-tech setting.

• Address general inquiries related to insurance and financial assistance.

• Process payments efficiently.

• Make and receive calls on behalf of clients to address billing and payment concerns using established work queues and call pools.

• Respond in a professional and comprehensive manner to requests for patient/account-holder information.

• Secure payment or arrange payment plans on behalf of clients as necessary.

• Adhere to client-specific protocols and policies.

• Investigate and provide responses to client inquiries.

• Input and monitor payment arrangements.

• Comply with FDCPA, FCRA, HIPAA, and other relevant regulations.

• Operate effectively in a fast-paced, team-oriented environment.

⛳️ Requirements

• A minimum of 1 year of experience in a Call Center or Customer Service role involving public interaction.

• Preferred knowledge or experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Ability to thrive in a fast-paced, deadline-driven atmosphere.

• Strong organizational skills.

• Capacity to manage multiple tasks simultaneously.

• Flexibility in scheduling and assignments, including regular evening and Saturday shifts as needed.

• Ability to collaborate successfully within a team-oriented environment.

• Bilingual candidates will offer additional support for bilingual calls.

• Must have a broadband internet connection (no DSL or dial-up).

• A hard-wired internet connection is required (no Wi-Fi or Wi-Fi hotspots).

• Minimum internet speed of 40 Mbps download and 5 Mbps upload is necessary.

• A camera is required from the beginning of training through the end of each scheduled shift, excluding designated breaks and lunch; after training, as directed by the supervisor or team expectations.

• Remote workers must reside in the United States and be located in AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM.

• Completion of all post-offer processing is mandatory.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401K with employer match.

• HSA/Flexible spending accounts.

• Paid time off starting at 90 days.

• Annual profit sharing.

• 7 paid holidays.

• Family-friendly events.

• Wellness programs/gym reimbursement.

• All necessary equipment and technical support provided.

• Quarterly performance increases of up to an additional $2.00/hr within the first 12 months.