Bilingual Healthcare Customer Service Representative – 2nd Shift

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Manage incoming and outgoing calls within a high-tech setting.

• Address inquiries related to insurance, financial assistance, billing, and payments.

• Make and receive calls on clients' behalf utilizing established work queues and call pools.

• Provide professional and comprehensive responses to requests for patient/account-holder information.

• Facilitate payment collection or arrange payment plans for clients as necessary.

• Adhere to client-specific protocols and policies.

• Investigate and address client questions and concerns.

• Enter and oversee payment arrangements.

• Comply with FDCPA, FCRA, HIPAA, and other relevant regulations.

• Work scheduled shifts, which may include evenings and Saturday coverage.

⛳️ Requirements

• Over 1 year of experience in a call center or customer service role involving daily public interaction.

• Preferred knowledge or experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Ability to thrive in a fast-paced, deadline-driven environment.

• Strong organizational abilities and capacity to manage multiple tasks at once.

• Flexibility in scheduling and assignments, including regular evening and Saturday shifts as necessary.

• Ability to collaborate effectively within a team-based setting.

• Bilingual skills for handling bilingual calls.

• Broadband internet connection required; no DSL or dial-up.

• Hard-wired internet connection necessary; no Wi-Fi or hotspots permitted.

• Minimum internet speeds of 40 Mbps download and 5 Mbps upload are required.

• Camera must remain on during training and scheduled shifts, except during designated breaks and lunch; post-training usage as instructed by supervisor/team.

• Remote workers must reside in the United States and be located in one of the approved states.

• Successful completion of all post-offer processing is mandatory.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) plan with employer matching.

• HSA/Flexible spending accounts.

• Paid time off beginning at 90 days.

• Annual profit-sharing opportunities.

• 7 paid holidays.

• Family-friendly events.

• Wellness programs and gym reimbursement.

• All necessary equipment and technical support provided.

• Quarterly performance increases of up to an additional $2.00/hr in the first 12 months for eligible shifts.