Bilingual Front Desk Medical Assistant – ECW Experience Required

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Oversee incoming and outgoing patient communications via Intermedia Unite / UNITE VoIP.

• Manage appointment scheduling, cancellations, and coordination within eClinicalWorks (eCW).

• Encourage walk-in patients to plan their appointments ahead of time.

• Assist with the pre-registration process for patients.

• Conduct Verification of Benefits (VOB) for Medicare, Medicare Advantage, and commercial insurance plans.

• Provide support across multiple clinic locations.

• Respond to patient inquiries and manage follow-up communications.

• Utilize knowledge of primary care CPT codes and visit types to ensure accurate scheduling and intake processes.

• Ensure dependable, uninterrupted coverage during all operational hours of the practice.

• Assist the client's Primary Care practice across various clinic sites.

⛳️ Requirements

• A minimum of 2+ years of essential hands-on experience with eClinicalWorks (eCW) in an active U.S. clinical setting.

• At least 2–3 years of experience working remotely as a Medical Virtual Assistant for a U.S. outpatient clinic.

• Practical knowledge of primary care procedures, standard CPT codes, and benefits verification workflows.

• Experience with cloud VoIP platforms; familiarity with Intermedia Unite / UNITE VoIP is advantageous.

• A full commitment to work during all clinic operating hours without any schedule conflicts.

• Willingness to work on weekends.

• Availability for 40 hours per week.

• Full-time contractor role.

• Initial pay rate of $6 per hour, based on skills and experience.

🏝️ Benefits

• Competitive pay based on experience.

• Opportunity to work in a dynamic healthcare environment.

• Flexible work schedule.