Bilingual – French, English Parts Customer Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute transactions and manage inquiries utilizing Outlook, AS400, Epcot, and Salesforce.

• Handle distributor calls and some end-user inquiries through Vonage.

• Deliver accurate information to both internal and external clients.

• Collaborate with functional teams and colleagues to proactively address errors and inefficiencies in the order processing workflow.

• Uphold a high standard of service for customers and account executives.

• Add value to the customer service team by addressing distributor inquiries and calls.

• Report directly to the Customer Service Supervisor.

⛳️ Requirements

• Possession of a college or university diploma/degree.

• Bilingual proficiency in French and English, both written and spoken.

• Capability to manage multiple tasks in a high-volume call and systems environment.

• Ability to maintain composure and adapt to changing situations.

• Professional and courteous communication skills, both verbal and written, with sales personnel and distributors.

• Strong typing and data entry skills, with a minimum speed of 30 words per minute.

• Ability to work collaboratively within a large team.

• Reliability and sound decision-making skills.

• Competence in following through on team assignments and assisting colleagues with minimal supervision.

• Quick assimilation of marketing programs, product knowledge, company policies, and procedures.

• Final-stage background check may encompass criminal, credit, and driving record checks.

🏝️ Benefits

• Supportive work environment.

• Opportunities for growth and development across various lines of business.

• Chance to contribute to community initiatives.

• Competitive salary and comprehensive benefits package.

• Company-provided laptop.

• Discounts at Goodlife Fitness.

• Employee discounts on product purchases.

• Clear career paths and opportunities for advancement.

• Access to lifelong learning resources, including Lean Academy and online university certificates and specializations.

• A diverse and inclusive workplace culture.

• Commitment to volunteerism, community support, and sustainable business practices.