Bilingual Digital Beauty Agent (French/English) — Online/Remote

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with customers through live chat to swiftly address their inquiries, concerns, or issues.

• Deliver precise information regarding products, services, and company policies.

• Clarify customer inquiries related to orders, payments, returns, and other service-oriented topics.

• Assist customers in product selection by understanding their requirements and suggesting appropriate items.

• Guide customers through the online purchasing experience and troubleshoot any technical challenges they face.

• Manage customer complaints with professionalism and empathy, aiming for a successful resolution.

• Refer complex or unresolved cases to supervisors or appropriate departments as needed.

• Maintain a record of complaints and resolutions to enhance service quality.

• Document interaction details and customer requests in the CRM or customer service software.

⛳️ Requirements

• Experience with Live Chat and/or Salesforce is essential.

• Background in customer service or call center settings.

• Familiarity with the cosmetics/beauty industry is preferred.

• Must have access to a phone, computer, and internet.

• Ability to work autonomously.

• Outstanding communication skills.

🏝️ Benefits

• Competitive salary and online training opportunities.

• Continuous coaching and support.

• Flexible work schedule.