Bilingual Dental Patient Coordinator – Spanish, English

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Respond to incoming calls and handle a high volume of phone communications.

• Professionally manage patient inquiries and correspondence.

• Schedule and coordinate appointments for patients.

• Confirm appointments and dispatch reminders.

• Conduct dental insurance verifications and process basic claims.

• Organize appointment schedules to maximize provider availability.

• Provide fundamental front-desk administrative assistance.

• Ensure accurate and well-organized documentation within practice systems.

⛳️ Requirements

• Bilingual in English and Spanish (mandatory).

• Possess a friendly, positive, and professional demeanor.

• Strong and confident phone presence is essential.

• Comfortable with patient-facing communications.

• Prior experience as a Dental Assistant, Dental Receptionist, or Medical/Healthcare Receptionist required.

• Eagerness to learn and utilize Eaglesoft.

• Familiarity with VoIP systems (experience with Verizon VoIP or similar is beneficial but not necessary).

• Must be fluent in speaking and writing English and Spanish clearly.

• Relevant work experience is required.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with the camera on (as needed).

• Device: A reliable laptop or desktop computer is necessary.

• Internet: High-speed connection with a minimum of 10 Mbps is required.

• Audio: A noise-canceling headset is essential.

• Video: A webcam is required for virtual meetings.

• Workspace: Must be in a quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license available upon request to enhance privacy and security for client tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to proprietary training on communication, client management, productivity systems, and best practices to excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on client needs and scheduling.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent upon client offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.