Bilingual Dental Medical Virtual Assistant, English and Spanish Speaking

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee incoming calls, emails, and patient inquiries in both English and Spanish.

• Schedule, reschedule, and confirm dental appointments efficiently.

• Manage patient check-in and check-out procedures.

• Verify patient demographics, insurance eligibility, and dental benefits.

• Review copays, deductibles, annual maximums, waiting periods, and coverage limitations.

• Obtain and follow up on dental insurance pre-authorizations and pre-determinations.

• Aid in treatment plan coordination and relay insurance-related information to patients.

• Process patient payments and follow up on any outstanding balances.

• Coordinate appointment reminders, recalls, and patient follow-ups.

• Maintain accurate and current patient records and documentation.

• Communicate effectively with dentists, hygienists, dental assistants, insurance companies, and other dental staff.

• Support dental claims and manage other insurance-related administrative tasks.

• Ensure patient confidentiality and adhere to HIPAA regulations.

• Provide general administrative and front-desk assistance for daily dental practice operations.

⛳️ Requirements

• Minimum of 3 years of direct experience as a Dental Medical Virtual Assistant, Dental Front Desk Coordinator, Dental Administrative Assistant, or a similar role within a U.S. dental practice.

• Prior experience working remotely in a dental environment is essential.

• Proficient in both English and Spanish, with strong verbal and written communication skills in both languages.

• Comprehensive understanding of dental office workflows, terminology, scheduling, and patient coordination.

• Practical experience with dental insurance pre-authorization and pre-determination processes.

• Extensive experience in dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums.

• Familiarity with dental coding and CDT codes.

• Knowledge of dental procedures, treatment plans, and common dental terminology.

• Basic understanding of dental X-rays and common types of dental radiographs and terminology.

• Excellent patient service and communication abilities.

• Strong organizational skills with the capacity to manage multiple tasks and priorities.

• Proficient with computers, electronic health/dental records, and dental practice management software.

• Ability to work autonomously and maintain productivity in a fully remote setting.

• HIPAA knowledge or certification is preferred.

• Experience with Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental, or similar dental practice management systems is highly preferred.

• Familiarity with dental insurance claims and follow-up processes.

• Experience with dental pre-authorizations and pre-determinations.

• Experience coordinating treatment plans.

• Understanding of dental coding and CDT codes.

• Knowledge of dental X-rays and radiographic terminology.

• Experience with insurance benefit breakdowns and verification.

• Experience in patient billing, payment processing, and outstanding balance follow-up.

• Experience in communicating with U.S. dental insurance providers.

• Previous experience in a remote dental practice setting.

🏝️ Benefits

• Fully remote work arrangement.

• Options for full-time and part-time work.

• Flexible work hours ranging from 15 to 40 hours per week.

• Working hours adaptable based on client needs.