Bilingual Data Entry Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and uphold precise, regularly updated patient records within the CRM system.

• Perform administrative tasks that facilitate patient progression through the program.

• Maintain data integrity throughout various processes.

• Collaborate with team members as well as internal and external clients.

• Accurately manage incoming and outgoing faxes in a timely manner.

• Coordinate work schedules across different time zones.

• Label and attach documents appropriately within the CRM.

• Receive, scan, document, and assess clinical and patient information.

• Address medical information inquiries using authorized FAQs.

• Request additional information or clarification when necessary.

• Attach post-infusion reports to relevant databases.

• Input data into program-specific databases.

• Sort and categorize incoming faxes and documents efficiently.

• Conduct quality checks on adverse event reports and source data.

• Undertake other ad hoc responsibilities as assigned.

• Be available to cover various shifts and potentially work on-call or standby.

⛳️ Requirements

• A minimum of 2 years of experience in a related administrative or data entry position.

• Two years of directly relevant experience.

• Strong computer skills are essential.

• Familiarity with Salesforce or another CRM system is advantageous.

• Experience with MyFax or RightFax faxing software is beneficial.

• Technical vocational training or a comparable combination of experience and education is required.

• At least college-level education is necessary.

• A diploma or certificate in life sciences is an asset.

• Understanding of pharmacovigilance guidelines from Health Canada, US FDA, EMEA, and ICH is preferred.

• Background in medical or pharmaceutical fields and knowledge of medical terminology are advantageous.

• Proficient communication skills in English and French, both orally and in writing, particularly for Quebec and New Brunswick.

• Proficiency in Microsoft Word, Excel, PowerPoint, and other Office applications.

• Capability to work independently.

• Excellent analytical, organizational, interpersonal, leadership, and problem-solving abilities.

• Attention to detail with a consistent ability to meet deadlines.

• Ability to identify abnormal data and escalate issues when necessary.

• Flexibility to cover various shifts and organize work across multiple time zones.

🏝️ Benefits

• Comprehensive medical, dental, and vision care.

• Backup dependent care support.

• Adoption assistance programs.

• Infertility coverage options.

• Family building support services.

• Behavioral health solutions available.

• Paid parental leave benefits.

• Paid caregiver leave provisions.

• Access to training programs.

• Professional development resources provided.

• Mentorship programs available.

• Employee resource groups to join.

• Opportunities for volunteer activities.

• Reasonable accommodations offered throughout the employment process.