Bilingual Customer Service Support Representative – Patient Billing

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle over 80 inbound calls daily from patients, healthcare providers, and private insurance companies in both English and Spanish.

• Set up payment plans for patients who have outstanding balances.

• Consistently use various resources to address patient inquiries while on the call.

• Achieve and maintain performance targets.

• Gain proficiency in processes after finishing a structured training program.

• Identify solutions for complex patient billing challenges.

• Provide exceptional customer service through innovation and ongoing improvement.

⛳️ Requirements

• High School Diploma or equivalent GED.

• Bilingual in English and Spanish.

• At least 1 year of customer service experience.

• Professionally fluent in both English and Spanish.

• Capability to work and learn in a dynamic, fast-paced environment.

• Strong attention to detail and focus.

• Ability to perform effectively in a team setting.

• Excellent organizational abilities.

• Skilled in navigating multiple computer screens and applications.

• Proficient in alpha-numeric data entry.

• Outstanding communication skills.

• Preferred: 1 year or more of call center experience.

• Preferred: 1 year or more in medical billing, insurance claims, and explanation of benefits (EOB).

• Preferred: 1 year or more of experience in patient billing.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• 2nd shift differential available for applicants residing in EST.